Please read these Terms of Service ("Terms") carefully before using the Havaya website or engaging Havaya for consulting services. By accessing our website or entering into a consulting engagement, you agree to be bound by these Terms.
Havaya is an ISO management system consultancy that helps manufacturers and technology companies achieve and maintain ISO certifications. We operate across the United States and Canada. References to "Havaya," "we," "us," or "our" in these Terms refer to Havaya and its personnel.
Havaya provides consulting services including, but not limited to:
The specific scope, deliverables, timeline, and fees for any engagement are set out in a separate written agreement or statement of work ("Engagement Agreement") between Havaya and the client. In the event of any conflict between these Terms and an Engagement Agreement, the Engagement Agreement will govern.
Havaya provides consulting guidance and support to help your organization prepare for ISO certification. The decision to grant, maintain, or revoke any ISO certification rests solely with the independent accredited certification body conducting your audit. Havaya does not guarantee that any organization will achieve or retain certification.
To enable Havaya to perform services effectively, you agree to:
Fees for consulting services are as agreed in your Engagement Agreement. Unless otherwise specified:
All fees are quoted and payable in US dollars unless otherwise agreed in writing.
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the engagement, and not to use such information for any purpose other than performing obligations under these Terms or the applicable Engagement Agreement. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, or that is required to be disclosed by law or regulation.
Havaya retains ownership of all methodologies, frameworks, templates, and tools developed independently of any specific client engagement. Upon full payment of all applicable fees, Havaya grants you a non-exclusive, non-transferable license to use deliverables created specifically for your engagement for your internal business purposes.
You retain ownership of all pre-existing materials and data you provide to Havaya.
To the fullest extent permitted by applicable law, Havaya's total liability to you for any claim arising out of or related to these Terms or any consulting engagement shall not exceed the total fees paid by you to Havaya in the three (3) months immediately preceding the event giving rise to the claim.
In no event shall Havaya be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or revenue, even if advised of the possibility of such damages.
Havaya's services and website content are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Website content is provided for informational purposes only and does not constitute legal, regulatory, or professional advice for your specific situation.
You agree to indemnify, defend, and hold harmless Havaya and its personnel from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of Havaya's services or deliverables; or (c) your violation of any applicable law or third-party right.
You may use the Havaya website for lawful purposes only. You agree not to:
Our website may contain links to third-party websites. These links are provided for convenience only. Havaya does not endorse and is not responsible for the content, privacy practices, or availability of any third-party sites.
Either party may terminate a consulting engagement as set out in the applicable Engagement Agreement. Havaya reserves the right to terminate or suspend website access for any user who violates these Terms. Provisions of these Terms that by their nature should survive termination (including confidentiality, intellectual property, limitation of liability, and indemnification) will remain in effect.
These Terms and any related consulting engagement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any dispute arising out of or related to these Terms that cannot be resolved by good-faith negotiation shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, with proceedings conducted in English.
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will update the "Last Updated" date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the revised Terms.
If you have questions about these Terms of Service, please contact us: